Refund policy

Return & Refund Policy

Last updated: October 21, 2026

30-Day Return Window

We accept returns within 30 days of delivery for items in their original, unused condition and original packaging.

How to Request a Return

Use the contact form on our Contact page or email hello@emberlamps.com with your order number and reason for return. We respond within 1 to 2 business days with return instructions.

Refunds

After we receive and inspect the returned item, we process approved refunds to the original payment method within 5 to 7 business days. For orders placed on or after October 22, 2026, change-of-mind returns are subject to a 10% restocking fee, calculated on the price paid for the returned item after discounts and deducted from the refund. This fee does not apply to damaged, defective or incorrect items, returns caused by an Ember error, or where prohibited by law.

Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund, including shipping costs, at no cost to you.

Orders Lost or Not Delivered

Contact us within 14 days of the expected delivery date. We will investigate with the carrier and, once confirmed, arrange a replacement or refund.

Cancellations and Order Changes

Contact us within 2 hours of placing your order. After processing begins, cancellation or changes may not be possible. Shipped orders may be returned under this policy.

Non-Returnable Items

Used, modified, customer-damaged, or incomplete items cannot be returned.

Return Shipping

Customers are responsible for ordinary return shipping unless the item is defective, incorrect, or Ember made an error. Use a trackable shipping method.

Contact

Email hello@emberlamps.com.