FAQ

Shipping

How long does shipping take?
Processing and delivery estimates vary by product and destination. Check the estimate shown at checkout and in your order confirmation. We send tracking information when your order is fulfilled; carrier scans provide the latest shipment updates.

Do you ship internationally?
Not yet. We currently ship within the United States only. International shipping is on our roadmap. Sign up for our newsletter to be the first to know when it launches.

How much is shipping?
Standard US shipping is free on every order.

The Lamps

Are Ember lamps cordless or plug-in?
Our range includes rechargeable, USB-powered and plug-in models. Each product page identifies the power connection and included accessories. Charging connectors vary by model. Candle warmers use the specified halogen bulb and are not rechargeable.

How long does the battery last on a single charge?
Run time varies by model and brightness setting. You'll find specific battery life listed on each product page.

Are the lamps dimmable?
Dimming and light settings vary by lamp. Check each product page for the available controls.

What kind of light do they give off?
Light sources, color temperature, brightness and dimming vary by model. Many lamps use LEDs; candle warmers use a specified halogen bulb to warm wax. Check the individual product page for details.

Is every natural stone piece the same?
No. Travertine and alabaster are cut from natural blocks, so the banding, colour and pitting differ on every piece. Two natural stone pieces of the same model may differ.

Are they safe to leave on overnight?
Follow the product instructions. Do not leave candle warmers operating unattended or rechargeable lamps unattended while charging. Keep each fixture on a stable, dry surface away from fabrics.

Can I use them outside?
Use a lamp outdoors only if its product page explicitly lists a suitable rating. Keep lamps away from direct rain unless the product page specifically states otherwise.

Will the bulbs ever need replacing?
Some lamps have built-in LEDs; others use replaceable bulbs. Check the product page and fixture rating for the correct type. Candle warmers require the specified halogen bulb; an LED replacement does not provide the heat needed to warm wax.

Do they come with a charging cable?
Included accessories and power requirements are listed on each product page. Use the supplied cable and a compatible charger.

Where do Ember lamps come from?
Ember is based in Atlanta, Georgia. We select each lamp for its design, function, and fit within the collection, then work with manufacturing partners to produce and fulfill it.

Who fulfills my order?
Orders are fulfilled through our partner facilities with tracking. Processing and delivery estimates vary by product; check the estimate shown at checkout and in your order confirmation.

Orders & Returns

What is your return policy?
We offer a 30-day return window from the date of delivery. If you're not satisfied for any reason, email us at hello@emberlamps.com and we'll arrange a return. Items must be in original condition.

My lamp arrived damaged. What do I do?
Email us at hello@emberlamps.com with your order number and photos within 7 days of delivery. We'll arrange a replacement or refund at no cost to you and provide instructions.

Can I change or cancel my order?
Orders can be cancelled or modified within 2 hours of placement. Email hello@emberlamps.com right away if you need to make a change.

Do you offer a warranty?
Every Ember lamp is covered by a 12-month warranty against manufacturing defects. If something goes wrong, email hello@emberlamps.com and we'll make it right.

Do you offer gift wrapping?
Not at this time. All lamps ship in their original packaging.

Care

How do I clean my Ember lamp?
Wipe the body with a dry or slightly damp cloth. Avoid cleaning sprays, solvents, and abrasive materials. If your lamp has a detachable shade or globe, lift it off the stem before wiping it down.

How do I clean a stone shade?
Dust it dry, or wipe with a barely damp cloth. Travertine and alabaster are porous, so keep them away from solvents, acidic cleaners and standing water.

How should I store it long term?
Follow the supplied storage instructions for your model. Keep the lamp upright in a dry place away from direct sunlight. Rechargeable models may require periodic charging during storage.

The battery seems to drain faster than it used to. What can I do?
Lithium batteries lose capacity over time. To extend battery life, avoid letting the lamp run completely empty before recharging, and store it partially charged when not in use.